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Examples of Our Work

Achieving Training Goals on a Budget
Training a small staff can be prohibitively expensive and out of reach for departments with smaller budgets. We were able to devise a plan that meets the training needs on a shoestring budget.
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Setting Standards for an Entire Industry
We helped this HMO – one of the largest in New England, and the #1 health plan in the country (NCQA rating) two years in a row (2004-2005)- to develop a national reputation as an organization that understands the needs of its culturally diverse members, no matter what language they speak.
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Helping a Diverse Community Gain Better Access to Healthcare
The healthcare organizations in the Southeastern region of Massachusetts needed to address the changing demographics of the patients served. They developed a collaborative of hospitals and health centers and set some key objectives. 
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Eliminating Language Barriers to Healthcare in the Most Diverse Community in the U.S.
Serving an extremely diverse community while employing a workforce that mostly reflects the community served, the Queens Health Network needed to establish a process to ensure that bilingual staff was competent to act as interpreters.
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"For me everything in this training was interesting and valuable, even if it is something that you know, in the discussion, you always learn something new."

- Past Training Participant

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